CBD Health Store Norwich is committed to maintaining the highest standards of accuracy, fairness, and integrity in our editorial content. We take all complaints regarding the accuracy or integrity of our content seriously and are dedicated to addressing them promptly and transparently. This Editorial Complaints Policy outlines the procedures for submitting and handling complaints related to our editorial content.
Submitting a Complaint
If you believe that our editorial content contains inaccuracies, errors, or breaches of ethical standards, we encourage you to submit a complaint to us. Complaints should be submitted in writing and include the following information:
- Your name and contact information (email address, phone number, etc.).
- A description of the specific content in question (e.g., article title, URL).
- Details of the alleged inaccuracy, error, or breach of ethical standards.
- Any supporting evidence or documentation to substantiate your complaint.
Complaints should be submitted via email to [email protected] with the subject line “Editorial Complaint”.
Handling of Complaints
Upon receiving a complaint, our editorial team will acknowledge receipt of the complaint within 48 hours. We will then conduct a thorough review of the content in question, including any relevant evidence provided by the complainant.
If we determine that an error or inaccuracy has occurred, we will take appropriate corrective action, which may include:
- Issuing a correction or clarification to the content.
- Removing the content from our website if it is deemed to be significantly inaccurate or misleading.
- Taking disciplinary action against the responsible individual(s) if the error or breach of standards is found to be severe or intentional.
Response to Complainant
Once our review is complete and a decision has been made regarding the complaint, we will communicate our findings to the complainant in writing. This communication will include:
- A summary of the findings of our investigation.
- Details of any corrective action taken or planned.
- An explanation of our editorial policies and standards.
- Information on how to escalate the complaint if the complainant is dissatisfied with the outcome.
Escalation Procedure
If the complainant is not satisfied with the outcome of their complaint, they may escalate the matter by contacting the Editor-in-Chief of CBD Health Store Norwich directly at [email protected]. The Editor-in-Chief will conduct a further review of the complaint and may involve additional senior editorial staff if necessary. The decision of the Editor-in-Chief will be final.
Confidentiality
All complaints and the information provided in relation to them will be treated confidentially and handled in accordance with our privacy policy. Personal information will only be used for the purpose of investigating and responding to the complaint.
Review and Updates
This Editorial Complaints Policy will be reviewed regularly to ensure that it remains effective and up-to-date. Any updates or revisions to the policy will be communicated on our website.
Contact Information
If you have any questions or concerns about our Editorial Complaints Policy, please contact us at [email protected]
Effective Date
This Editorial Complaints Policy is effective as of [21-02-2024].